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Telos is dedicated to the best customer service
in the industry.
Our goal is to provide you with products that are
trouble-free. But if you ever need technical support with a Telos Systems
product, we're here for you.
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In the Americas, E-mail
support@telos-systems.com.
We usually answer all emails by the next business day. Or telephone us at +1 216-241-7225 Monday
through Friday, between the hours of 9AM and 6PM,
Eastern Time. We return all calls the same day and most calls within
an hour.
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In Europe, E-mail
europe-info@telos-systems.com,
or
telephone +49 8161 42467 Monday
through Friday, between the hours of 9AM and 6PM, Central European Time.
If you need to send equipment to us for repair, please contact us (via email
or phone) to obtain a Return Authorization number. The RA# will make
sure that your repair is processed in a most timely manner.
Make sure you have the serial number of the unit, a good description of the
problem and the correct return address before contacting us.
Information Online:
Profiler/iProfiler Customer Support Bulletin:
Updating Windows for New US Daylight Savings Time - click
here
ProFiler Client Software - click here
Series 2101 Software "Release 11/19/2003" - click
here
Latest TWOx12 Software Update - click
here
Latest Zephyr Xstream Software Update - click
here
Latest Zephyr Xport Software Update - click
here
Assistant Producer for TWOx12 Software Update - click
here
Test Lines: To
aid you in testing and demonstrating your Zephyr or Zephyr Xstream, you may call
our test numbers:
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USA: +216 781.9310, +216
781.9311 (Layer III Dual transmit @ 32 KHz sample rate)
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Germany: Dial this number
twice: (49) 81 61 42 061 (Layer III Dual transmit @ 32 KHz sample
rate)
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Germany: (49) 81 61 42 062
(Layer II Mono @ 32 KHz)
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